• Alpico does not handle the operation of the reservation website. If you encounter issues like your card being denied, the reservation page loading slowly, not sure what to fill in the form, error occuring while proceeding, or being unable to proceed despite availability, etc., please reach out to Keio Dentetsu, which is the company that manages the reservation website, directly at info@highwaybus.com for help.
• We often receive inquiries about card denials, but when we test it, it usually works fine. So, please try using other cards or attempt booking later the next day or contact your card issuer.
• When making a reservation online, if your country phone number has less than 9 digits, add a 0 at the beginning to meet the requirement (9-11 digits).
• If you don’t see the bus you want to book on the booking website, it means that bus is full. Please choose another available bus.
• The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status.
• To check seat availability for the reserved bus, please visit the reservation page. If the bus is fully booked, you will see indicators such as “×”, “No Seat Available”, or “Not Available”. We will not answer to the inquiries about the seat availability.
• When making a reservation, please check this box (reCAPTCHA) to proceed with your booking.
  

• When making a reservation, to reverse the route direction, please click the button below.

  

Ticket Reservation

• Please make a reservation by yourself. We do not accept reservation requests, regardless of the number of passengers or requests from travel agencies.
• The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status.
• If you encounter any issues while making a reservation, please contact info@highwaybus.com or use the Contact Form. Alpico does not manage the reservation system.

Ticket Cancellation

• Please access "My Reservation" page and proceed with the reservation cancellation.
• If you cannot log into "My Reservation" page, please contact info@highwaybus.com or use the Contact Form. Alpico does not manage the reservation system.
• Cancellation fee applies 100 yen per person.

Ticket Change

• You cannot change your reservation information (time/date/name etc.). Please cancel and make a new reservation by yourself online from this page.
• If you cannot log into "My Reservation" page, please contact info@highwaybus.com or use the Contact Form. Alpico does not manage the reservation system.
• Cancellation fee applies 100 yen per person.

• Boarding Location

Please board the bus from bus stop no. 7 near Nagano station Zenkoji exit.  The bus stop is in front of the Alpico Bus Ticket Office. (Google Map)

• How to Board the Bus

After purchasing tickets online, you can confirm and make changes to the ticket type from the "My Reservation" page. There are two types of online tickets.

1. Mobile Ticket (Recommended):
Show the ticket on your smartphone screen when boarding.

• After completing your reservation and payment, click the "Send Mobile Ticket" button.
• A link to your mobile ticket will be sent to your registered email.
• If needed, you can log into the "My Reservation" page and click "Send Mobile Ticket" again to resend the ticket.

2. Web Ticket:
Print out the ticket and show it to the bus staff or driver when boarding.

• After purchasing a ticket online, click the "Display/Print Web Ticket" button.
• This will open the ticket for you to print.
• If needed, you can log into the "My Reservation" page and click "Display/Print Web Ticket" button again to resend the ticket.

Detailed Instructions with Illustrations on How to Receive Your Ticket >
See how to board the bus (video) >

If you cannot log into your reservation page, please contact Highwaybus.com directly:

• Email: info@highwaybus.com
• Inquiry form: http://japantripsearch.com

▼Mobile Ticket (Sample)

▼Web Ticket (Sample)

• We typically update the timetable for the green season around mid-March and for the winter season around late November.
• If the new schedule is not yet available, we kindly ask for your patience. Please refrain from inquiring about the release date, as we cannot offer additional details beyond what is provided on the timetable page.
• This bus service operates year-round, with only minor changes to the schedule compared to last year. Until the updated timetable is released, you may refer to last year's schedule as a guide.

• This bus has a luggage compartment where you can stow your suitcases. There are no restrictions on the number or size of items. 
• However, we do not take any responsibility for any damage to your belongings.

• This bus does not have a restroom onboard, and there are no restroom breaks during the journey.
• This bus is not equipped with a wheelchair lift or designated wheelchair space, so it cannot accommodate passengers who wish to remain in their wheelchair during the journey. Please fold your wheelchair and store it in the bus's luggage compartment. Kindly note that unfolded wheelchairs cannot be accepted.