• Alpico does not handle the operation of the reservation website. If you encounter issues like your card being denied, the reservation page loading slowly, not sure what to fill in the form, error occuring while proceeding, or being unable to proceed despite availability, etc., please reach out to JapanBusOnline.com, which is the company that manages the reservation website, directly at https://japanbusonline.com/en/contactus/contactform for help.
• We often receive inquiries about card denials, but when we test it, it usually works fine. So, please try using other cards or attempt booking later the next day or contact your card issuer.
• If you don’t see the bus you want to book on the booking website, it means that bus is full. Please choose another available bus.
• The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status.
• To check seat availability for the reserved bus, please visit the reservation page. If the bus is fully booked, you will see indicators such as “×”, “No Seat Available”, or “Not Available”. We will not answer to the inquiries about the seat availability.

Ticket Reservation

• Please reserve your seat online.
• Tickets are also available at the ticket counter in the Norikura Kogen Tourist Information Center, but only if seats are still available.
• Please make a reservation by yourself. We do not accept reservation requests, regardless of the number of passengers or requests from travel agencies.
• The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status.

Ticket Cancellation

• If you reserved your ticket online:
  • Please cancel your reservation by yourself online from this page. Cancellations cannot be made at the ticket counter. Your reservation number can be found in the confirmation email.
  • Cancellation fee applies 100 yen per person.
    
    
• If you reserved your ticket at the ticket window:
  • Please bring your paper ticket to the ticket window to cancel your reservation, at least 15 minutes before the departure time.
  • Available locations: Kamikochi Bus Terminal, Shin-Shimashima Station, and Matsumoto Bus Terminal.
  • Cancellation fee applies 100 yen per person.

Ticket Change

• If you reserved your ticket online:
  • You cannot change your reservation information (time/date/name etc.). Please cancel and make a new reservation by yourself online from this page.
  • Cancellation fee applies 100 yen per person.
    
    
• If you reserved your ticket at the ticket window:
  • Please bring your paper ticket to the ticket window to change your reservation before departure time.
  • Available locations: Kamikochi Bus Terminal, Shin-Shimashima Station, and Matsumoto Bus Terminal.

• This bus operates from July 1 to October 31, every year.
• There is no bus service from November 1 to April 27.
• From around April 27 to June 30 each year, the Norikura Snow Wall Viewing Bus (Haruyama Bus) operates, but only up to N-40 Daisekkei (Path to Katanokoya). During this period, it is not possible to access Norikura Tatamidaira from the Nagano side.

There are two types of online tickets:

1. E-Ticket / Confirmation email (Recommended):

• After completing your payment, you will receive an email titled "E-ticket from JapanBusOnline".
• This email itself serves as your E-Ticket (no attachments).
• Show the printed E-ticket (email) or display it on your mobile device to the bus driver before boarding.

2. Mobile Ticket:

• Go to the "Manage My Booking" page and enter your email address and reservation number.
• Your booking details will appear.
• Tap the blue "Display Mobile Ticket" button to show your mobile ticket with a QR code.
• Present your mobile ticket (QR code) to the bus driver before departure.
• However, if the "Display Mobile Ticket" button doesn’t appear, please use your confirmation email as your E-ticket to board the bus.
• More detailed instruction with illustrations >

If you cannot log into the "Manage My Booking" page or forgot your reservation number, please contact Japan Bus Online directly using their inquiry form.

• We typically update this timetable in late March.
• If the schedule for next seasson is not yet available, please be patient for its release. We kindly ask that you refrain from inquiring about the release of the new timetable, as we cannot provide more details than what is available on the timetable page.
• The timetable is not expected to change significantly from last year, so please refer to the timetable from the previous year until the updated one becomes available.

• This bus has a luggage compartment where you can stow your suitcases. There are no restrictions on the number or size of items.
• Items such as ice axes, poles, pickaxes can potentially damage other passengers’ luggage. Please store them inside your backpack or carry them separately in a dedicated cover or bag.
• Bicycles can be stored in the trunk and should be disassembled and packed in a dedicated bag for assembly-type bicycles or in a specific bag for folding bicycles. (Bicycles that cannot be disassembled or folded are not allowed on board.)
• Loading and unloading of luggage is your responsibility.

• This bus does not have a restroom onboard.
  

Question: I have booked a ticket for the bus departing at XX:XX. Can I take an earlier or later bus if there are available seats?

Answer: No, even if there are available seats, you must take the bus you reserved. If you need to change your departure time or travel date, please cancel your current reservation and book a new one online.