• This bus can be reserved 1 month prior to the travel date.
• Only one bus departs at each scheduled time.
• We do not accept reservation via phone or email.
• The online system and ticket counter share the same availability. If online bookings show no seats, the ticket counter will be the same.
• If seats are available on the day of travel, you may purchase a ticket from the ticket counter.

• Alpico does not handle the operation of the reservation website. If you encounter issues like your card being denied, the reservation page loading slowly, not sure what to fill in the form, error occuring while proceeding, or being unable to proceed despite availability, etc., please reach out to KOBO CO., LTD, which is the company that manages the reservation website, directly at https://japanbusonline.com/en/ContactUs/ContactForm for help.
• We often receive inquiries about card denials, but when we test it, it usually works fine. So, please try using other cards or attempt booking later the next day or contact your card issuer.
• When making a reservation online, if your country phone number has less than 9 digits, add a 0 at the beginning to meet the requirement (9-11 digits).
• If you don’t see the bus you want to book on the booking website, it means that bus is full. Please choose another available bus.
• The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status.
• To check seat availability for the reserved bus, please visit the reservation page. If the bus is fully booked, you will see indicators such as “×”, “No Seat Available”, or “Not Available”. We will not answer to the inquiries about the seat availability. 

For Daytime Buses

• There are no specific size or number restrictions for suitcases, but we strongly recommend bringing up to two items in total. This includes a combination such as:
  • 1 suitcase + 1 pair of skis
  • 2 suitcases

• The bus trunk has limited storage space, and we may not be able to accommodate all luggage. If you have more than two pieces of luggage, we recommend using a delivery service to send your extra items to your hotel in advance.
• Small bags or handbags can be placed on the overhead rack inside the bus.

For Overnight Buses

• Large items such as skis, snowboards, and bicycles are not allowed on overnight buses.
• For suitcases, there are no specific size or number restrictions, but we strongly recommend bringing only one suitcase.
• If the bus trunk becomes full, we may not be able to store additional luggage. If you have two or more pieces of luggage, we recommend using a delivery service to send them to your hotel in advance.
• Small bags or handbags can be placed on the overhead rack inside the bus.

• To check seat availability, please visit the reservation page. If the bus is fully booked, you will see indicators such as “×”, “No Seat Available”, or “Not Available”.
• The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status.
• Please check seat availability on the website yourself. We will not answer to the inquiries about the seat availability.
• Please refrain from inquiring whether the bus will be full on specific dates, as we are unable to provide a definite answer.

• This bus typically has a restroom onboard. However, on some additional buses or due to inspection schedules, there is a possibility that there may not have restroom available. Whether they have restrooms or not, there is usually a restroom break at a service area or parking area.