Important Info

Information about luggage restrictions: 

There are no restrictions on the number or size of items you can check in. But due to the limited space in the bus, especially on night buses, we often cannot accommodate everyone’s skis and snowboards. In cases where the luggage space becomes full, we may have to regretfully decline your items.

For customers concerned about this, we recommend sending your equipment in advance via a courier service, if possible. If sending in advance is not an option, you can consider reserving an additional seat at the child fare to use as a dedicated space for your belongings.

Please note that:

1. Even if there is extra space available in the bus’s trunk room on the day of travel, we cannot provide a refund for the luggage seat fee, so please be aware of this in advance.
2. Please make sure to use dedicated covers or bags for your skis, snowboard, and snowshoes.
3. Please note that we do not take any responsibility for any damage to your belongings.

Please read before making an inquiry:

1. This bus can be reserved in advance. You can also purchase tickets at the ticket counter on the same day. However, please note that these buses can fill up, so we recommend making reservations in advance.
2. To check seat availability, please visit the reservation page. If the bus is fully booked, you will see indicators such as “×”, “No Seat Available”, or “Not Available”. We will not answer to the inquiries about the seat availability.
3. The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status.
4. This bus typically has a restroom onboard. However, on some additional buses or due to inspection schedules, there is a possibility that there may not have restroom available. Whether they have restrooms or not, there is usually a restroom break at a service area or parking area.
5. Only one bus departs at each scheduled time. Additional buses may be added during busy periods. We cannot provide information on whether more buses will be added, so please refrain from inquiring about them. We recommend checking the reservation website for updates and availability yourself.
6. The timetable is not expected to change significantly from last year, so please refer to the timetable from the previous year until the updated one becomes available.
7. Alpico does not handle the operation of the reservation website. If you encounter issues like your card being denied, the reservation page loading slowly, or being unable to proceed despite availability, etc., please reach out to Keio Dentetsu, which is the company that manages the reservation website, directly at info@highwaybus.com for help. (We often receive inquiries about card denials, but when we test it, it usually works fine. So, please try using other cards or attempt booking later the next day or so.)
8. We do not operate buses from Kansai Airport or any other nearby aiports to Hakuba. The bus schedule from Osaka to Hakuba is all listed on this timetable page. Please check for details.
9. We do not accept reservations via phone or email.