• Please purchase your ticket online.
• Only one bus departs at each scheduled time.
• We do not accept reservation via phone or email.
• If seats are available on the day of travel, you may purchase a ticket directly from the driver when boarding the bus.

• Alpico does not handle the operation of the reservation website. If you encounter issues like your card being denied, the reservation page loading slowly, not sure what to fill in the form, error occuring while proceeding, or being unable to proceed despite availability, etc., please reach out to Keio Dentetsu, which is the company that manages the reservation website, directly at info@highwaybus.com for help.
• We often receive inquiries about card denials, but when we test it, it usually works fine. So, please try using other cards or attempt booking later the next day or contact your card issuer.
• When making a reservation online, if your country phone number has less than 9 digits, add a 0 at the beginning to meet the requirement (9-11 digits).
• If you don’t see the bus you want to book on the booking website, it means that bus is full. Please choose another available bus.
• The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status.
• To check seat availability for the reserved bus, please visit the reservation page. If the bus is fully booked, you will see indicators such as “×”, “No Seat Available”, or “Not Available”. We will not answer to the inquiries about the seat availability.
• When making a reservation, please check this box (reCAPTCHA) to proceed with your booking.
  

• When making a reservation, to reverse the route direction, please click the button below.

  

• This bus has a luggage compartment where you can stow your suitcases. There are no restrictions on the number or size of items. 
• Please make sure to use dedicated covers or bags for your skis, snowboard, and snowshoes. We do not take any responsibility for any damage to your belongings.

• To check seat availability, please visit the reservation page. If the bus is fully booked, you will see indicators such as “×”, “No Seat Available”, or “Not Available”.
• The online reservation system and the ticket counter share the same seat availability. If online bookings show no available seats, the ticket counter will have the same status. 
• Please check seat availability on the website yourself. We will not answer to the inquiries about the seat availability.
• Please refrain from inquiring whether the bus will be full on specific dates, as we are unable to provide a definite answer.

Timetable Update for 2025-2026 winter season

• We apologize for any inconvenience. We cannot provide the release date for the timetable. The schedule will be posted on the timetable page once it has been confirmed. (around mid-November)
• If the winter schedule is not yet available, we kindly ask for your patience. Please refrain from inquiring about the release date, as we cannot offer additional details beyond what is provided on the timetable page.
• This bus service operates year-round, with only minor changes to the schedule compared to last year. Until the updated timetable is released, you may refer to last year's schedule as a guide.

The distance between the train station's ticket gate and the bus stop is within a 10-minute walking distance. However, depending on train delays or if you have a lot of luggage, there is a possibility that you may not make it in time. (You can purchase Nagano Hakuba Line bus tickets with cash or by contactless credit card/debit card onboard the bus.)

You can check the location of the bus stop at Nagano Station (Bus Stop No. 26) here. See Bus stop location >

Click to check the bus stop location for Hakuba Goryu and Goryu Escal Plaza.

• This bus does not have a restroom onboard, and there are no restroom breaks during the journey.
• This bus is not equipped with a wheelchair lift or designated wheelchair space, so it cannot accommodate passengers who wish to remain in their wheelchair during the journey. Please fold your wheelchair and store it in the bus's luggage compartment. Kindly note that unfolded wheelchairs cannot be accepted.
  
• Our buses are equipped with two-point setbelts, which are not suitable for securing child seats. If the child is tall enough to use a seatbelt, he or she must wear it. If the child is too small to use a seatbelt, please hold the child securely using an appropriate device. If you require your child to be seated in a child seat, we recommend using a taxi instead.
  
   

Question: I have booked a ticket for the bus departing at XX:XX. Can I take an earlier or later bus if there are available seats?
Answer: No, even if there are available seats, you must take the bus you reserved. If you need to change your departure time or travel date, please cancel your current reservation and book a new one online.

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Question: I booked a reserved bus but am not sure if I can board it on time. Can I use my ticket for a non-reserved bus instead?
Answer: No, you cannot. Please cancel your ticket online and make a new one.