ALPICO HOLDINGS Co., Ltd. has established and implemented the following privacy policy.

Definition

1. "Personal information" means information about a living individual that can identify a specific individual by name, date of birth, other basic information, or other description contained in the information, or that contains a "Personal identification code".
2. "Personal identification code" means any of the following, which are individually designated by government ordinance, etc.
   1. Driver's license number
   2. Passport number,
   3. Personal number, etc. (official numbers assigned to users by national and local governments, etc.)
3. "Personal number" means a number obtained by converting a resident registration code and designated to identify an individual.
4. "Specified personal information" means personal information that includes the above-mentioned "Personal number" in its content.
5. "Specified personal information, etc." means the combination of "Personal number" and "Specified personal information" mentioned above.

Handling of Personal information

To ensure that our customers can use our group's services with peace of mind, we handle Personal information, Personal numbers, and Specified personal information with the utmost care in accordance with our Privacy Policy.

Purpose of use of Personal information

(1) Customers' Personal information

We will use Personal information within the scope necessary to achieve the following purposes of use.

1. To reply to inquiries to the Company and for related communications
2. To perform services related to the conclusion of contracts with the Company
3. To request compliance with the terms and conditions of use of the services provided through the Group's website, as well as procedures and other terms and conditions related to the purchase, shipment, and settling payments for products, etc.
4. To provide information about our facilities, products, and services, and to conduct sales activities such as solicitation
5. To conduct surveys, hearings, and tabulation, statistics, and analysis of customer usage and satisfaction with our facilities, products, and services, to develop products and improve services, and to solve problems
6. To protect the interests of customers, users of services provided through our website, our group, and third parties

(2) Personal information of executives and employees

1. For recruitment selection, communication and labor management
2. To perform tasks required by law, such as insurance medical management, social insurance enrollment, employment management, and report on the employment status of foreign nationals
3. To request compliance with the terms of use of the services provided through the Group's website, as well as procedures and other conditions related to the purchase, shipment, and settlement of goods, etc.
4. To conduct sales activities such as providing information about and soliciting our facilities, products, and services
5. To conduct surveys hearings, and tabulation, statistics, and analysis regarding customer usage, satisfaction, product development, service improvement, and problem resolution related to our facilities, products, and services
6. To protect the interests of customers, users of services provided through our website, our group and third parties

(3) Personal information of shareholders

1. To exercise rights and perform obligations under the Companies Act
2. To provide various benefits from the Company in relation to the status as a shareholder
3. To implement various measures to facilitate the relationship between shareholders and the Company
4. For shareholder management, including the preparation of shareholder data in accordance with prescribed standards under various laws and regulations

In case we use Personal information for purposes other than those listed above, we will inform the person in question of the purpose of use on a case-by-case basis.

Purpose of use of Personal identification code

We will use the Personal identification code for identification purposes.

Purpose of use of Personal number

When obtaining Specified personal information, etc. directly in writing from the person in question, the purpose of use shall be clearly indicated in advance, except in cases where the law stipulates that such clarification is not required. In cases where we acquire Specified personal information, etc. directly by other means or indirectly from a person other than the person in question, etc., in accordance with the provisions of the "Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures", we shall not collect, use, or provide Specified personal information, etc. to third party, for purposes other than those permitted under the said Act. 

Change of purpose of use of Personal information

In the event that the purpose of use is changed after acquisition, we will, in principle, notify the person in question in writing, etc. or publicly announce the details of the change on our website, etc. in advance, except in the following cases:

1. Cases in which notifying the person in question of the purpose of use or publicly announcing the purpose of use may harm the life, body, property, or other rights or interests of the person in question or a third party
2. Cases in which notifying the person in question of the purpose of use or publicly announcing the purpose of use may harm the Company's rights or legitimate interests
3. Cases in which it is necessary to cooperate with a national agency or local public entity in executing affairs prescribed by law, and in which notifying the person in question of the purpose of use or publicly announcing it may impede the execution of those affairs
4. When the purpose of use is recognized to be clear in light of the circumstances of the acquisition

Voluntary nature of Personal information

Providing personal information to us is voluntary. However, if you do not provide all or part of the Personal information requested by the Company, or if the information is incorrect, the Company may not be able to respond to your inquiry or other request.

Provision to third parties

Personal information will not be disclosed or provided to any third party, except in the following cases:

1. When there is the consent of the person in question
2. When the information is provided in a manner that does not allow individuals to be identified
3. When outsourcing the handling of Personal information to an outside contractor for reasons such as the facilitation of business operations
4. When required by laws and regulations
5. When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the person in question
6. When it is especially necessary to improve public health or to promote the sound growth of children and it is difficult to obtain the consent of the person in question
7. When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the consent of the individual is likely to impede the execution of such affairs
8. When the provision of the information to an academic research institution, etc. is unavoidable for the publication of the results of academic research or for teaching, when it is necessary for conducting academic joint research, or when it is necessary to handle the information for the institution, etc. to conduct academic research (excluding cases where there is a risk of unjustified infringement of individual rights and interests.)
9. When the information is used jointly within the Group

Provision to contractors

The Company may outsource the handling of information, regarding the operation and management of servers, etc., within the scope necessary to achieve the purpose of use of Personal information and in order to smoothly and efficiently carry out its business activities. In such cases, the Company will select a contractor in accordance with the standards established by the Company, and will exercise necessary and appropriate supervision over the contractor by concluding a contract regarding the handling of Personal information to ensure the safe management of Personal data entrusted to the contractor.

Joint use of Personal information

Our Group may hold and use your personal information jointly with other companies in compliance with the followings:

1. Items of Personal information to be used jointly
   Name, address, gender, date of birth, telephone number, fax number, e-mail address, company name, department name, information on the automobile inspection certificate and automobile insurance policy, and details and history of our Group's services and products, as stated in the purpose of use of Personal information
2. Scope of joint users
   Our Group (see here for our Group).
3. Purpose of use by users of the information
   Purposes of use stated in the purpose of use of Personal information
4. The person responsible for the management of Personal information
   2-1-1, Igawajo, Matsumoto-city, Nagano-Pref 390-8518, Japan
   ALPICO HOLDINGS Co., Ltd.
   Yuichi Sato, President and Representative Director
   * Please contact the [Personal information consultation desk] below for any inquiries regarding the joint use of Personal information.

Appropriate management of Personal information

We make every effort to safely manage and operate customers' Personal information and keep it accurate and up-to-date to the extent necessary. We take reasonable and appropriate security measures to prevent unauthorized access, loss, damage, alteration, or leakage, and unauthorized disclosure of Personal information outside the Company.

Handling of anonymized and pseudonymised information

(1) Anonymized information

Creation, joint use and provision to third parties of Anonymized information and pseudonymised information
The Company will create Anonymized information, to the extent permitted by laws and regulations, from Personal information obtained in connection with the use of the Group among the customer information held by the Company, by taking appropriate protection measures so that individuals cannot be identified and Personal information used for creation cannot be restored. The information will be used, to the extent permitted by laws and regulations, for the purpose of improving customer service, marketing analysis, etc., and will also be used jointly by our Group and its business partners and provided to third parties. The processed data will be created and provided repeatedly and continuously.

(2) Pseudonymised information

The Company shall take appropriate measures to protect Personal information obtained in connection with the use of the Group, among the customer information held by the Company, so that individuals cannot be identified, and so that specific individuals cannot be identified unless the information is cross-checked with other information. The information will be used, to the extent permitted by laws and regulations, for the purpose of improving customer service, marketing analysis, etc., and will be used jointly by our Group and its business partners. The processed data will be created and provided repeatedly and continuously.

1. Items of information on individuals contained in the created Anonymized and pseudonymised information
   1. Anonymized information
      Member ID (but hashed), gender, age (but those aged 90 and over are fixed at 90 and over), date of birth, partial address (to city/town), purchase history (but generalized), usage history (but generalized)
   2. Pseudonymised information
      Gender, age, purchase history, usage history
2. Items related to individuals contained in Anonymized information used jointly or provided to third parties (including pseudonymised information)
   Same as the 1 above
3. Method of joint use and provision to third parties
   Transmission of data to servers with appropriate access restrictions and controls

In creating and managing Anonymized and pseudonymised information, we take security control measures, such as the maintenance of internal rules in accordance with the Act on the Protection of Personal Information and other regulations, to ensure that individuals cannot be identified.

Rights regarding Personal information

If any reason arises for disclosure, correction, addition, suspension of use, or deletion of Personal information obtained by the Company (hereinafter referred to as "Disclosure, etc."), the name of the Company, the name of the person responsible for managing Personal information, the purpose of use, the contact information for complaints, and the procedures for responding to the request for Disclosure, etc. (hereinafter referred to as "Requests for Disclosure etc.") will be made public and made available to the person in question. 

Procedures for responding to "Requests for Disclosure, etc."

When "Requests for Disclosure, etc." of Personal information held by the Company is received, the Company will confirm that the request is from the person in question by the prescribed method and respond promptly. However, the Company may require payment of a disclosure fee as separately determined by the Company. In addition, Disclosure, etc. may not be made in any of the following cases. In such cases, the Company will notify the person in question to that effect without delay, together with an explanation of the reasons.

1. If there is a risk of harm to the life, body, property, or other rights or interests of the person in question or a third party
2. If there is a risk of significant hindrance to the proper conduct of the Company's business
3. When it would violate laws and regulations

Regarding "Requests for Disclosure, etc.," please contact the Personal information consultation desk in the following section.

Procedures for responding to "consultations and complaints regarding Personal information"

If you feel that this handling of Personal information is inappropriate, or if you have any other questions regarding Personal information, please contact the Personal information consultation desk below.

ALPICO HOLDINGS Co., Ltd.
Personal information consultation desk: General Affairs and Human Resources Department
2-1-1, Igawajo, Matsumoto-city, Nagano-Pref 390-8518, Japan
Tel:  0263-26-7155     Fax: 0263-28-8250
Hours: 9am～ 5pm, except Saturdays, Sundays and holidays

GDPR Privacy Policy

About GDPR Privacy Policy

Other Information

We may retain and use the following information to the extent necessary to achieve the purpose of use with your consent.

(1) Information to be obtained

Cookie information, usage of the service by customers (including access logs, etc.), location information, IDs and authentication information, etc. of websites, etc. operated by financial institutions and other third parties (including third parties located in foreign countries) (hereinafter "IDs and authentication information, etc." are referred to as "Authentication information"), analysis results collected by cookies from data management platforms operated by third parties, and any information including Personal information provided to the Company by business partners, etc. incidental to the provision of our services to customers

(2) Purpose of use

The purposes of use listed in the “Purpose of use of Personal information” shall be supplemented by the following purposes.

1. To improve content to better satisfy customers and to provide services customized to individual customers
2. To analyze what kind of services customers are interested in and to deliver effective advertisements on the site

(3) Method of use

Use of the above information in conjunction with customer's Personal information

Use of SSL

Our website is SSL-compatible to protect customer's Personal information. By using a browser that supports security functions, the Personal information you enter is automatically encrypted before it is sent and received. Please note that if your browser does not support SSL, you may not be able to access the Company's website.

Revision of this Policy

The Company may revise this policy in accordance with changes in laws and regulations.