(Reservation required at least 7 days before departure.)
Important Information
Included / Not included
The package includes:
Taxi fare (round trip between Hakuba and Matsumoto)
Toll fees
Accommodation at Shoho (1 night with 2 meals included)
The following are not included:
Matsumoto Castle admission fee
Personal expenses such as additional food, drinks, or massage services
Regarding Allergies
Please inform us of any allergies, including specific ingredients and symptoms, at least 5 days in advance.
Due to facility limitations, we may not be able to accommodate severe allergies.
We are unable to provide meals for personal preferences, vegetarians, or halal dietary requirements.
About Payment
Pay in advance by credit card. A payment link will be sent after booking. We don't accept payment by cash on the day.
Changes/Cancellation Policy
If you need to cancel your trip, the following cancellation fees will apply:
Up to 21 days before departure: Free
20 to 8 days before departure: 20% of the total trip cost
7 to 2 days before departure: 30% of the total trip cost
1 day before departure: 40% of the total trip cost
On the day of departure: 50% of the total trip cost
After the trip has started: 100% of the total trip cost
Emergency Contact
Details will be provided in your reservation confirmation.
Meeting Point
The driver will meet you with a name sign at the airport, station ticket gate, or agreed location. Details will be provided in your reservation confirmation.
About our drivers
While our drivers may not be fluent in English, some have undergone English language training. We prioritize assigning these drivers to serve foreign guests. In case of communication difficulties, we will use a translation app to assist with communication.
Child Seats
While child seats are not required by Japanese law, we can provide them upon request.
Wi-Fi
Free Wi-Fi available (excluding UD and sedan taxis), but limited in quantity.
(Reservation required at least 7 days before departure.)
How to Book & Pay
STEP1CUSTOMER
Please fill out and submit the required information in the reservation form for each plan. Please check to ensure all details are correct.
STEP2ALPICO NAGANO TRAVEL
We will check if we can accommodate your reservation request. If approved, we will send you a link for credit card payment via email. If we are unable to fulfill your request, we will contact you by email.
STEP3CUSTOMER
Please use the provided payment link to complete your credit card payment.
STEP4ALPICO NAGANO TRAVEL
After confirming your payment, we will send you a finalized reservation email.
STEP5CUSTOMER
If there are no discrepancies in the final reservation details, your booking process is complete.