Your credit card company's billing cycle may affect whether the cancellation is processed within the same month.

In some cases, the refund might come after the initial charge, or it could offset against the billed amount.

Please note that Alpico is not the operating company of the reservation system.

For more specific information, please contact the company responsible for the website where you made the reservation, or your card company.
■Highwaybus.com: https://highway-buses.jp/faq/
■Japanbusonline.com: https://japanbusonline.com/en/ContactUs

Depending on your credit card company's billing cycle, the cancellation might not be processed within the same month.

In some cases, the refund may come after the initial charge, or it could offset against the billed amount.

Please note that Alpico is not the operating company of the reservation system.

For more specific information, please contact the company responsible for the website where you made the reservation, or your card company.
■Highwaybus.com: https://highway-buses.jp/faq/
■Japanbusonline.com: https://japanbusonline.com/en/ContactUs

Debit card payments are processed by verifying the card's validity at the time of payment, and the order amount is immediately debited from your account. Therefore, with debit card payments, when you cancel a reservation, a refund process and the deduction of cancellation fees may involve another validation of the card, resulting in an additional charge for the updated total amount.

The initial charge will be refunded, but the timing of the refund varies depending on factors such as the card company's billing cycle.

Due to the nature of debit cards, it may temporarily appear as if you've been charged twice, but the refund will be processed.

Please note that Alpico is not the operating company of the reservation system.

For more specific information, please contact the company responsible for the website where you made the reservation, or your card company.
■Highwaybus.com: https://highway-buses.jp/faq/
■Japanbusonline.com: https://japanbusonline.com/en/ContactUs

If you booked your ticket online, we are unable to process reservation cancellations through Alpico's website, in person at a counter, or by phone.

For those who made reservations on Highwaybus.com, please access "My Reservation" page and proceed with the reservation cancellation.

For those who made reservations on Japanbusonline.com, please access "Manage my Booking" page to cancel your reservation.

Please be aware that a cancellation fee of 100 yen per person will apply. For further details, please contact the respective reservation websites directly.

If you made your reservation through Highwaybus.com or Japanbusonline.com, please note that reservation changes are not possible.

In this case, you would need to cancel your existing reservation and make a new one. Please be aware that a cancellation fee of 100 yen per person will apply.

If the bus service has been suspended, please follow the steps below for a refund:

1. If you made a web reservation, please request a refund through the cancellation email or your reservation management page. If you haven't received an email or have other inquiries, please contact the operating company of the reservation website directly:

■Highwaybus.com: https://highway-buses.jp/faq/
■Japanbusonline.com: https://japanbusonline.com/en/ContactUs

※Please note that Alpico is not the operating company of the reservation website. So we cannot process the refund for you.


2. For passengers who purchased tickets at a ticket counter, please visit the counter where you made the purchase to process your refund. Therefore, we are unable to process the refund for you.

Please note that in the case of credit card payments, the time it takes for the refund to be credited may vary depending on your credit card company and could take up to three months.

The basic cancellation fee is 100 yen per person. For detailed information, please contact the company responsible for the website where you made the reservation directly.

If our bus service is canceled, we can offer a refund. However, we cannot provide refunds for disruptions with other transportation, such as trains, Shinkansen, or flights, that are not operated by our company. Thank you for your understanding.

We can only provide a refund if our bus service is suspended. Unfortunately, we are unable to offer refunds if you are unable to board due to reasons such as flight delays or cancellations. Thank you for your understanding.

There are several reasons why you might be unable to make a reservation:

1. The date you are trying to book for may be before the reservation period opens. Depending on the route, you can typically book tickets one to three months in advance. You can find the pre-booking period for each schedule on the respective schedule page. It may appear a message such as "There are no buses available for the selected date. Please select a different bus/plan" or "Search result 0 bus(es) found.".

2. The date you wish to travel on may already be fully booked. If all seats are taken, you will see indicators such as "×," "No Seat Available," or "Not Available." Please refrain from inquiring if such an indicator appears. If the bus is fully booked online, it will also be full at the ticket counter.

3. To ensure that individuals of different genders do not sit next to each other, we have certain seating restrictions. This means that even if there are available seats, you may not be able to book due to the seating configuration enforced by the reservation system. Please note that this restriction does not apply to reservations made for the same group. The gender specified on the ticket will be strictly enforced, and passengers with a different gender on their tickets will be declined boarding. We are sorry, but we cannot help you with this issue due to the system configuration.

4. The bus service for your desired route may have already ended. You can check the operating period and days on the respective schedule page. It may appears a message such as "There are no buses available for the selected date. Please select a different bus/plan" or "Search result 0 bus(es) found.".

For inquiries related to online reservations, please contact the operating company of the reservation website directly:

■Highwaybus.com: https://highway-buses.jp/faq/
■Japanbusonline.com: https://japanbusonline.com/en/ContactUs

The following cards are accepted:
VISA, MASTER, AMERICAN EXPRESS, JCB.

We have received many inquiries about declined cards, but after checking, we found no issues with the system.

We apologize for the inconvenience. Please wait a little and try again later.
If the issue persists, please contact your card issuer or the reservation website directly.

■Japanbusonline.com
Contact Form (https://japanbusonline.com/en/ContactUs/ContactForm)

■Highwaybus.com
Email: info@highwaybus.com


Please understand that Alpico does not manage the reservation websites directly, so we may not be able to assist with specific booking issues. However, we recommend contacting the reservation platforms for further help.

You can purchase tickets in advance for the direct bus (National Park Liner) from Matsumoto to Kamikochi using this reservation link. Alternatively, you can buy the ticket at the Matsumoto Bus Terminal, but please note that the bus may already be fully booked on the day.

2. For those who choose to take the train from Matsumoto to Shin-Shimashima station and then transfer to a bus bound for Kamikochi, please purchase the ticket on the day at the ticket vending machine inside JR Matsumoto station. This is a non-reserved service, and you cannot purchase the ticket in advance of the date of use.

The ticket for the bus/train from Kamikochi to Matsumoto is only available for purchase at Kamikochi Bus Terminal and online, not at Matsumoto Bus Terminal. Here is the reservation link.

Winter season from Apr 1 - Nov 30

As of this year (2024-25 winter season), the timetable and operation have not been finalized, so we cannot provide an exact answer.

In the previous year's operation, there were 16 buses per day, of which only 3 could be reserved online in advance. For the others, you cannot purchase or reserve tickets in advance, even the day before. Please purchase the ticket on the same day you board the bus. This information is for your reference.

We will update the timetable page as soon as more information becomes available. In the meantime, we kindly request that you refrain from inquiring about the timetable and reservations.

Green season from Dec 1 to - Mar 30

You cannot purchase or reserve tickets in advance (even the day before) during the entire green season period. Please purchase the ticket on the same day you board the bus.

It is not possible to purchase or reserve tickets in advance. Please purchase your bus ticket on the day of travel and then join the boarding queue.

Boarding is on a first-come, first-served basis, and holding a ticket does not guarantee a seat on your preferred service. If you are concerned about seats filling up, we recommend arriving at the queue early.

We do not accept reservations from travel agents, even for large groups.

It is not possible to purchase or reserve tickets in advance. Please purchase your bus ticket on the day of travel and then join the boarding queue.

If the bus is full, you will be asked to board the next available one. Buses depart frequently, about every 30 minutes, and even more often during busy seasons.

This is a non-reserved service, and you cannot purchase the ticket in advance of the date of use. If the bus gets full, please wait for the next available bus. For more infomation, please contact Nohi Bus. https://www.nouhibus.co.jp/contact-mail/

This line has both non-reserved and reserved service. This bus is operated by Nohi bus, not Alpico.

For more details, please inquire Nohi Bus directly.

■Non-reserved Bus Routes: Non reserved buses only allow ticket purchase on the day of travel. You cannot purchase the ticket before your intended travel date. Please purchase your ticket at the ticket counter and then proceed to the bus boarding area. If there is no ticket counter or if you need to board the bus at a location without a ticket counter, you can purchase your ticket directly on the bus.

①Nagano - Nozawa Onsen Bus
②Nagano - Shinano Omachi/Ogizawa Bus
③Hakuba Station - Tsugaike Kogen
④Norikura Snow Viewing Bus (Haruyama Bus)
⑤Shirahone Onsen - Norikura Bus
⑥Matsumoto - Shirahone Onsen Bus
⑦Norikura Kogen - Mt. Norikura (Tatamidaira) Bus
⑧Hirayu Onsen - Mt. Norikura (Tatamidaira ) (Not operated by Alpico, if you have any questions, please inquire Nohi Bus.)


■Reserved Bus Routes: You will find a "Reservation" button on the timetable page. Information about the availability of advance booking or purchase can be found on the respective timetable page.

①Shinjuku - Kamikochi Bus
②Osaka/Kyoto - Kamikochi Bus
③Nagano - Kamikochi Bus
④Tokyo station - Kamikochi Bus (Not operated in 2023)
⑤Omiya/Kawagoe - Kamikochi Bus
⑥Shibuya - Kamikochi Bus
⑦Narita Airport - Hakuba Bus
⑧Haneda Airport - Hakuba Bus
⑨Shinjuku - Hakuba Bus
⑩Osaka/Kyoto - Hakuba Bus
⑪Matsumoto - Hakuba Bus
⑫Shigakogen/Snow Monkey Park - Hakuba Bus
⑬Shinjuku - Matsumoto Bus
⑭Nagano - Matsumoto Bus
⑮Osaka/Kyoto - Matsumoto Bus
⑯Tokyo Disney Resort/Narita Airport - Matsumoto
⑰Kamikochi - Norikura Bus
⑱Kamikochi - Shirahone Onsen Bus
⑲Shinjuku - Suwa Bus
⑳Osaka/Kyoto - Nagano Bus
㉑Nagano - Ikebukuro Bus
㉒Nagano - Shinjuku Bus
㉓Tokyo Disney Resort/Narita Airport - Nagano Bus
㉔Norikura Sunrise Viewing Bus (Goraiko Bus)

Depending on the route, you can make reservations either one month or three months in advance. Please check the timetable page for the specific bus you want to take to confirm the reservation period.

For routes where advance reservations are available, you will find a "Reservation" button on the timetable page. Please proceed with your reservation by clicking on that button.

If there is no "Reservation" button on the timetable, it means that reservations are not available in advance. In such cases, you can purchase tickets on the day of travel and wait in line at the bus stop.

You can purchase tickets for reserved buses at the ticket counter on the same day. However, please note that these buses can fill up, so we recommend making reservations in advance.

Additional buses, if planned, are typically scheduled around one week before the travel date. We are unable to provide information regarding specific additional buses. We recommend that you check the reservation website for updates and availability.

Also, the online system and ticket counter share the same availability. If online bookings show no seats, the ticket counter will be the same.

To check seat availability, please visit the timetable page for the bus you wish to board and try making a reservation by clicking the "Reservation" button. If the bus is fully booked, you will see indicators such as "×", "No Seat Available", or "Not Available".

If you encounter an error message, it may be because you are trying to book before the reservation start date or there is no bus operation on that date. Please ensure that you check the reservation start date on the respective timetable page.

Please note:
1. We do not reply to inquiries about seat availability.
2. If the bus only allows ticket purchase on the day of travel, you won't see a "Reservation" button on the timetable page.

We do not provide notifications for cancellations. We apologize for the inconvenience, but please check the reservation site yourself. If there are cancellations, you can proceed with your booking.

Also, the online system and ticket counter share the same availability. If online bookings show no seats, the ticket counter will be the same.

Regardless of whether the route operates on a reservation or non-reservation basis, we do not handle direct reservations.

For routes that do accept reservations, please make your reservations through the reservation links provided on the timetable page.

For routes that do not accept reservations, purchase your tickets and then line up at the boarding area. Boarding will be on a first-come, first-served basis, so having purchased a ticket does not guarantee that your entire group will be able to travel together on your desired service.

*This policy applies to travel agencies as well.

Any IC cards cannot be used for Alpico trains and buses.

We have compiled timetables for various destinations. Please check the links below:
(Reservation links are provided on each timetable page. If a reservation link is not available, it means that reservations are not possible. Please purchase your ticket at the ticket counter before boarding the bus.)

■ Buses from/to Kamikochi
■ Buses from/to Hakuba
■ Buses from/to Matsumoto
■ Buses from/to Nagano
■ Buses from/to Shinano Omachi and Ogizawa
■ Buses from/to Suwa
■ Buses from/to Takayama
■ Buses from/to Norikura

For the buses bound for Shirakawa-go, Shinhotaka, Okuhida, please check with Nohi Bus.

We have compiled timetables for various destinations. Please check the links below:
(Reservation links are provided on each timetable page. If a reservation link is not available, it means that reservations are not possible. Please purchase your ticket at the ticket counter before boarding the bus.)

■ Buses from/to Kamikochi
■ Buses from/to Hakuba
■ Buses from/to Matsumoto
■ Buses from/to Nagano
■ Buses from/to Shinano Omachi and Ogizawa
■ Buses from/to Suwa
■ Buses from/to Takayama
■ Buses from/to Norikura

For the buses bound for Shirakawa-go, Shinhotaka, Okuhida, please check with Nohi Bus.

Unfortunately, this route is not in operation currently, and there are no plans for future service.

There are two bus lines that go to Hakuba Iwatake Mountain Harbor. Please get off at the "Hakuba Iwatake Mountain Resort" bus stop.

Nagano - Hakuba Bus Timetable
Shinjuku - Hakuba Bus Timetable

For Happo Pond (Happo Gondola station), please get off at Hakuba Happo Bus Terminal. From there, you can either walk (15 minutes) or take a taxi.

Please check this website:
https://www.utsukushigahara-bus.net/

■Matsumoto Bus Terminal: 6:00 AM to 7:00 PM (Waiting room open from 6:00 AM to 8:00 PM)
*During the period when the Matsumoto to Kamikochi bus departs at 5:30 AM from April to November, the ticket counter also operates from 5:15 AM to 5:30 AM.

■Kamikochi Bus Terminal: 7:00 AM to 5:00 PM (Operating hours may vary by season and day of the week)

■Shin-Shimashima Station: 6:00 AM to 7:00 PM

■Norikura Kogen Tourist Information Center: From the start of the Norikura Snow Walls Viewing bus (Haruyama Bus) to late October, 6:00 AM to 3:00 PM. Operating hours may vary by season and day of the week. Outside of ticket counter hours, you can purchase tickets on the bus (cash only).

■Sawando Bus Terminal: 6:00 AM to 3:00 PM (Operating hours may vary by season and day of the week)

■Alpico Kotsu Nagano Station Ticket Office: 6:20 AM to 7:00 PM (The waiting room is open from 8:30 PM to 10:15 PM).

■Ogizawa Station Ticket Office: Around 10:00 AM until the last train to Shinano-Omachi Station.

■Shinano Omachi Station Ticket Office: The operating hours are from 10 minutes before the first bus departure until 15:15 PM, and on weekends, holidays, and during peak periods, the operating hours are extended until 17:10 PM (until November 3). However, there is a break in service from 9:05 to 10:20 AM.
※Tickets for Shinano Omachi - Ogizawa line only
※This ticket office is operated by Kita Alps Kanko, not Alpico Kotsu.

■Omachi Tourist Information Center: From 8:30 AM until 17:15 PM (8:30 AM until 18:00 PM during July 20 to August)
※Tickets for Nagano - Shinano Omachi/Ogizawa line only
※This ticket office is operated by Omachi Tourist Information Center, not Alpico Kotsu.

■Happo Bus Terminal: 6:00 AM to 8:00 PM (during the ski season), 8:00 AM to 5:00 PM (late March onwards)
※Please note that Alpico Kotsu does not operate this facility, and the hours are subject to change. For more details, please check this link.

■ For those who booked through highwaybus.com:
After purchasing tickets online, you can confirm and make changes to the ticket type from the "My Reservation" page. There are two types of online tickets.

1. Mobile ticket: Simply display it on the screen of your phone when boarding.
2. Web ticket: Please print and bring it with you and show it to bus staff or driver when boarding.

More detailed instruction with illustrations


■ For those who booked through japanbusonline.com:
1. Please enter your email address you used for the booking and reservation number on the "Manage my Booking" Page.
Your booking details will be shown.

2. You will see the blue "Display Mobile Ticket" button on the reservation details page.
Simply tap and your mobile ticket will be displayed.

3. Please present your mobile ticket with QR code to a bus driver prior to departure.

More detailed instruction with illustrations

You don't need to exit through the ticket gates. Just proceed to platform 7 and transfer to the Kamikochi Line train there. You can purchase your train and bus ticket to Kamikochi at Shin-Shimashima Station.

■You can bring luggage on Alpico buses (overhead rack) within the following limits at no extra charge:
• Total weight: 10 kilograms
• Total volume: 0.027 cubic meters (0.3 meters cubic)
• Length: 1 meter

■For items placed in the bus's luggage compartment:
• There is no additional luggage fee.
• There are no restrictions on the number or size of items; however, please be considerate of others and keep your luggage to a minimum, so that many passengers can use the space.
• Items such as ice axes, poles, pickaxes, and covers attached to the outside of backpacks can potentially damage other passengers' luggage. Please store them safely inside your backpack or carry them separately in a dedicated cover or bag.
• Loading and unloading of luggage is your responsibility. (Bus staff may assist in some cases.)

■For skis and snowboards:
• It depends on the bus route, so please check the timetable page for each specific bus route.

■For bicycles:
• For daytime buses, bicycles can be stored in the trunk. (On certain buses, there may be designated spaces inside the bus for these items.) Bicycles should be disassembled and packed in a dedicated bag for assembly-type bicycles or in a specific bag for folding bicycles.
• Due to limited trunk space, night buses do not allow bicycles on board. We recommend sending them through courier services in advance.

For buses that require reservations, if a decision is made to suspend services, there will be a notification sent to your email or phone. However, please be aware that sometimes emails may not be delivered or calls may not go through.

Particularly, buses heading to the areas of Kamikochi, Norikura, and Shirahone Onsen may face road closures due to heavy rain or other conditions. As these situations can change quickly, it's advisable to check for updates yourself.

Check (almost) real-time bus operational status (Auto-translated from Japanese)

We appreciate your understanding.

You can check the latest bus operational status on the following link (Auto-translated from Japanese):
Latest bus operational status

The following are the operation periods for 2023. These facilities are not managed by Alpico. If you have any questions, such as "When will they open next year?", "What are the gondola fares?", or "What are the sizes of the coin lockers?", please contact the facilities directly for more information.

■Happo Pond (Happo Alpen line lifts and gondola)
Operation period: 2023/6/3, 6/4, 6/10 - 11/5, 2023/12/1 - 2024/5/6

For information regarding next year's operating period and other details, please inquire directly withHakuba Happo-one.


■Hakuba Iwatake Mountain Harbor
Operation period: 2023/4/28 -11/12 and 2023/12/15 - 2024/3/24

For information regarding next year's operating period and other details, please inquire directly with Hakuba Iwatake Mountain Harbor.

Buses operating on short-distance routes (less than 3 hours) do not have restrooms on board.

Short-distance routes include:
■Matsumoto - Kamikochi line
■Matsumoto - Norikura Kogen line
■Matsumoto - Shirahone Onsen line
■Takayama - Matsumoto line
■Nagano - Hakuba line
■Hirayu Onsen - Kamikochi line
■Sawando - Kamikochi line
■Nagano - Shinano Omachi/Ogizawa line
■Ogizawa - Shinano Omachi line
■Nagano - Togakushi line
■Kamikochi - Nagano line
■Haruyama Bus (Norikura Snow Wall Viewing Bus)
■Goraiko Bus (Norikura Sunrise Viewing Bus)
■Norikura Kogen - Norikura-dake (Tatamihira) line


Long-distance highway buses generally have restroom facilities. However, on some additional buses, there may be no restroom. Also, depending on vehicle maintenance or inspection schedules, there is a possibility that some buses may not have restroom facilities available.

For long-distance buses, whether they have restrooms or not, there is usually a restroom break at a rest area. The rest stop typically lasts around 10-15 minutes. The driver on the day of your journey will provide guidance on departure times, so please be sure to return to the bus on time.

Long-distance routes include:
■Shinjuku - Matsumoto line
■Shinjuku - Kamikochi line
■Tokyo Station - Kamikochi line
■Shibuya - Kamikochi line
■Kyoto/Osaka - Kamikochi line
■Narita/Haneda Airport - Hakuba line
■Shinjuku - Hakuba line
■Ikebukuro - Nagano line
■Shinjuku - Nagano line
■Matsumoto/Nagano - Nagoya line
■Matsumoto/Nagano - Kyoto/Osaka line
■Narita Airport - Nagano/Matsumoto line
■Shinjuku - Suwa line
■Kyoto/Osaka - Hakuba line

There is no bus service to Kamikochi from November 16 until April 16, and we do not provide tours to Kamikochi.

The nearest bus stop to Kamikochi is the K-26 Nakanoyu bus stop. To reach Nakanoyu bus stop, you can board the Matsumoto - Takayama bus. From there, you will need to walk or use snowshoes, approximately 1 hour (3 km) to Taisho Pond and about 2 hours (7 km) to Kappa Bridge. The time required may be significantly longer depending on the snow conditions and weather.

■ About the bus to Kamikochi
To reach Kamikochi in winter, please use the Takayama - Matsumoto bus and get off at the Nakanoyu bus stop. Reservations cannot be made in advance for travel from Matsumoto to Nakanoyu. However, if you are traveling from Takayama or Hirayu Onsen to Nakanoyu, a reservation is required in advance.
Please check the fares from the timetable page.

■ For those who plan to enter Kamikochi during this period, please be aware that winter mountain climbing/snowshoeing is undertaken at your own risk. Kamikochi experiences rapidly changing winter weather conditions, with potential dangers such as avalanches, falling rocks, and ground blizzards.

When entering, you must complete a climbing registration at the entrance (Nakanoyu Gate) and submit it in the designated box. We highly recommend you join a tour with a professional guide when going to Kamikochi in winter. Here is our recommended guide. Raicho Guesthouse

■ See map and toilet locations here. For more details, please inquire Kamikochi's official website.

■ Download Climbing Registration Form

Sorry, but we do not offer tour services.

Please try contacting one of the guides listed in the following link.
https://www.go-nagano.net/en/nagano-prefecture-hiking-mountain-guides/

(As of November 2023)
The following coin lockers are not under Alpico's management. Please kindly refrain from asking for further details.

■Matsumoto Bus Terminal:
Hours: 4:30 AM - 22:30 PM
Location: Near the boarding area
Size: S (700 yen), M (500 yen), L (700 yen)

■Matsumoto Station: There are plenty of lockers in various sizes. The ones that are located outside the station and ticket gates can be used 24 hours. However, the one inside the waiting rooms are available from 5:15 to 23:15.

■Kamikochi Bus Terminal:
Hours: 6:00 - 17:00
Location: Near Kamikochi bus terminal
Size: S (350 yen), M (400 yen), L (500 yen), XL (600 yen)

■Norikura Kogen Tourist Information Center:
Hours: 8:30 - 16:30
Fee: Not specified
*For oversized items that don't fit, you can store them at the nearby shop.

■Mt. Norikura (Tatamidaira):
Hours: During bus terminal hours
Fee: 300 yen per use
*For oversized items that don't fit, you can store them within the bus terminal.

■Nagano Station: There are plenty of lockers in various sizes.

■Ogizawa Station: There are some lockers in small and large sizes. For more details, please inquire Tateyama Kurobe Alpine Route. https://www.facebook.com/profile.php?id=100057565135572

■Shinano Omachi Station: There are some lockers inside the staion, mostly too small to put a suitcase in. For more details, please inquire JR.

■Happo Bus Terminal: There are lockers in various sizes. The ones that are located outside the bus terminal can be used 24 hours. However, the one inside are available only during the operating hours. For more details, please inquire the them directly. (TEL: +81-0261-72-3066)

■Hakuba Iwatake Mountain Harbor: There are plenty of lockers in various sizes. For more details, please inquire them directly. https://www.facebook.com/hakubaiwatake

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

Sorry, this pass is currently unavailable for purchase. We have not yet decided when ticket sales will resume.

This pass is currently not available for online purchase.

For purchase at a ticket counter, we generally recommend buying the ticket on the day of intended use. However, if you prefer to buy it in advance, please inform our staff at the counter of the start date you plan to use it.

Please note the following:
・Once purchased, the ticket cannot be reissued or altered.
・Refunds are not available for unused tickets.
・The start date cannot be changed after purchase.

This pass dose not cover the direct bus from Matsumoto to Kamikochi (National Park Liner). Please use the train and then transfer to the bus to get ot Kamikochi.

Please also note that if you use the 4-Day Alps WIDE Free Passport, you cannot make an online reservation for the bus between Matsumoto and Takayama. Please present your pass at either Matsumoto Bus Terminal or Takayama Bus Center and make the reservation in person on the day you plan to board the bus.

If you are concerned that the bus may be full and you won't be able to board, we recommend not using the pass and instead making an online reservation for a single ticket.

No, you cannot.

The bus from Takayama to Shirakawa-go has both reserved and non-reserved services. When using the 4-Day Alps Wide Passport, you can only board the non-reserved buses, so please be aware of this.

This line is operated by Nohi Bus. For more details, please visit the Nohi Bus website.

We typically advise purchasing the ticket on the day of intended use. However, if you prefer to buy it in advance, please inform our staff at the counter about the start date you plan to use it.

Please note the following:
・Once purchased, the ticket cannot be reissued or altered.
・Refunds are not available for unused tickets.
・The start date cannot be changed after purchase.

Yes, this pass is available for purchase by anyone!

You can purchase the 4-Day Alps WIDE Free Passport at the following locations:

■ Matsumoto Bus Terminal
■ Norikura Kogen Tourist Center Ticket Counter
■ Kamikochi Bus Terminal
■ Shin-Shimashima Station
■ Takayama Bus Center
■ Shirakawa-go Bus Center

If you purchased the ticket online, you need to exchange the e-voucher for the actual ticket at the designated counters.

For more details, please check the website where you purchased it, such as KKday.

Yes, please show the pass to the driver when boarding.

If you purchase the pass online, be sure to exchange your E-ticket or voucher for the actual ticket at the designated ticket counter. For more information about the redemption ticket counter, please refer to this link.

Here are the bus timetables covered by this pass:

■Kamikochi - Matsumoto (by Alpico Bus) ※The National Park Liner is not included in this pass.
■Kamikochi - Norikura (by Alpico Bus)
■Shirahone Onsen - Kamikochi (by Alpico Bus)
■Sawando - Kamikochi (by Alpico Bus)
■Norikura Kogen - Matsumoto (by Alpico Bus)
■Shirahone Onsen - Matsumoto (by Alpico Bus)
■Shirahone Onsen - Norikura Kogen (by Alpico Bus)
■Norikura Kogen - Mt. Norikura (Tatamidaira) (by Alpico Bus)
■Norikura Snow Wall bus (Haruyama Bus) (by Alpico Bus)
■Norikura Sunrise Viewing Bus (Goraiko Bus) (by Alpico Bus)
■Matsumoto City Town Sneaker Bus (by Alpico Bus)
■Takayama - Norikura Kogen (by Alpico Bus)
■Matsumoto - Takayama (by Alpico and Nohi Bus) ※Advance reservation is required at either Matsumoto Bus Terminal or Takayama Bus Terminal. (Online reservations are not available for pass holders.)
■Shirakawa-go - Takayama (non-reserved service only) (by Nohi Bus)
■Takayama - Hirayu Onsen - Kamikochi (by Nohi Bus)
■Takayama - Honoki-daira - Mt. Norikura (Tatamidaira) (by Nohi Bus)
■Takayama - Hirayu Onsen - Shinhotaka (by Nohi Bus)
■Takayama - Gero Onsen (by Nohi Bus)
■Takayama City Bus (by Nohi Bus)

*You cannot use this pass to travel to Kanazawa, Toyama, Ainokura, Suganuma, Hakuba, Narai-juku, Tsumago, Magome, or Nagano.

This pass is currently not available for online purchase, and there are no plans to resume online sales at this time.

For purchase at a ticket counter, we generally recommend buying the ticket on the day of intended use. However, if you prefer to buy it in advance, please inform our staff at the counter of the start date you plan to use it.

Please note the following:
・Once purchased, the ticket cannot be reissued or altered.
・Refunds are not available for unused tickets.
・The start date cannot be changed after purchase.

We generally recommend buying the ticket on the day of intended use. However, if you prefer to buy it in advance, please inform our staff at the counter of the start date you plan to use it.

Please note the following:
・Once purchased, the ticket cannot be reissued or altered.
・Refunds are not available for unused tickets.
・The start date cannot be changed after purchase.

The Alpine Crossing Ticket (Kamikochi Route) is a bundled one-way ticket for the following segments:

Ticket ①: One-way ticket from Takayama to Hirayu Onsen
(Note: No stopovers are allowed between Takayama and Hirayu Onsen.)

Ticket ②: One-way ticket from Hirayu Onsen to Kamikochi
(Note: No stopovers are allowed between Hirayu Onsen and Kamikochi.)

Ticket ③: One-way ticket from Kamikochi to Shinshimashima
(Note: No stopovers are allowed between Kamikochi and Shin-Shimashima.)

Ticket ④: One-way ticket from Shinshimashima to Matsumoto
(Note: No stopovers are allowed between Shin-Shimashima and Matsumoto.)

You can start your journey from either "Takayama→Hirayu Onsen→Kamikochi→Shin-Shimashima→Matsumoto" OR "Matsumoto→Shinshimashima→Kamikochi→Hirayu Onsen→Takayama."

However, please note that these are one-way tickets, and you cannot travel back and forth on the same ticket.

If you get off at a non-designated bus stop, the unused portion of that section's ticket will become invalid.

For example, if you board a bus with the "Takayama→Hirayu Onsen" ticket (Ticket ①) and get off at the Shonyudo-guchi bus stop, you won't be able to use the remaining "Shonyudo-guchi→Hirayu Onsen" portion, and you would need to purchase an additional bus ticket for that segment. The other segment tickets (Ticket ②, ③, ④) remain valid.

No, this pass does not cover the direct bus from Matsumoto to Kamikochi (National Park Liner).

Yes, this pass is available for purchase by anyone!

You can purchase it at the following locations:

■ Matsumoto Bus Terminal
■ Shin-Shimashima Station
■ Takayama Bus Center

Yes, please show the pass to the driver when boarding.

No, you do not need to show your passport to purchase this pass.

The pass doesn't have a stock limit, so it can't be sold out. Please don't worry.

Here are the train/bus timetables covered by this pass:

■Kamikochi - Matsumoto
■Matsumoto - Takayama
■Takayama - Hirayu Onsen - Kamikochi

This pass is currently not available for online purchase, and there are no plans to resume online sales at this time.

For purchase at a ticket counter, we generally recommend buying the ticket on the day of intended use. However, if you prefer to buy it in advance, please inform our staff at the counter of the start date you plan to use it.

Please note the following:
・Once purchased, the ticket cannot be reissued or altered.
・Refunds are not available for unused tickets.
・The start date cannot be changed after purchase.

We generally recommend buying the ticket on the day of intended use. However, if you prefer to buy it in advance, please inform our staff at the counter of the start date you plan to use it.

Please note the following:
・Once purchased, the ticket cannot be reissued or altered.
・Refunds are not available for unused tickets.
・The start date cannot be changed after purchase.

The Alpine Crossing Ticket (Kamikochi Route) is a bundled one-way ticket for the following segments:

Ticket ①: One-way ticket from Takayama to Hirayu Onsen
(Note: No stopovers are allowed between Takayama and Hirayu Onsen.)

Ticket ②: One-way ticket from Hirayu Onsen to Kamikochi
(Note: No stopovers are allowed between Hirayu Onsen and Kamikochi.)

Ticket ③: One-way ticket from Kamikochi to Shinshimashima
(Note: No stopovers are allowed between Kamikochi and Shin-Shimashima.)

Ticket ④: One-way ticket from Shinshimashima to Matsumoto
(Note: No stopovers are allowed between Shin-Shimashima and Matsumoto.)

You can start your journey from either "Takayama→Hirayu Onsen→Kamikochi→Shin-Shimashima→Matsumoto" OR "Matsumoto→Shinshimashima→Kamikochi→Hirayu Onsen→Takayama."

However, please note that these are one-way tickets, and you cannot travel back and forth on the same ticket.

If you get off at a non-designated bus stop, the unused portion of that section's ticket will become invalid.

For example, if you board a bus with the "Takayama→Hirayu Onsen" ticket (Ticket ①) and get off at the Shonyudo-guchi bus stop, you won't be able to use the remaining "Shonyudo-guchi→Hirayu Onsen" portion, and you would need to purchase an additional bus ticket for that segment. The other segment tickets (Ticket ②, ③, ④) remain valid.

Here are the train/bus timetables covered by this pass:

■Kamikochi - Matsumoto
■Matsumoto - Takayama
■Takayama - Hirayu Onsen - Kamikochi

The Alps Crossing Ticket (Shin-Hotaka Route) is a bundled one-way ticket for the following segments:

Ticket ①: One-way ticket from Takayama to Hirayu Onsen
(Note: No stopovers are allowed between Takayama and Hirayu Onsen.)

Ticket ②: One-way ticket from Hirayu Onsen to Shin-Hotaka Ropeway
(Note: No stopovers are allowed between Hirayu Onsen and Shin-Hotaka Ropeway.)

Ticket ③: One-way ticket from Shin-Hotaka Ropeway to Hirayu Onsen
(Note: No stopovers are allowed between Shin-Hotaka Ropeway and Hirayu Onsen.)

Ticket ④: One-way ticket from Hirayu Onsen to Matsumoto
(Note: No stopovers are allowed between Hirayu Onsen and Matsumoto.)

You can start your journey from either "Takayama → Hirayu Onsen → Shin-Hotaka Ropeway → Hirayu Onsen → Matsumoto" OR "Matsumoto → Hirayu Onsen → Shin-Hotaka Ropeway → Hirayu Onsen → Takayama."

However, please note that these are one-way tickets, so you cannot travel back and forth on the same ticket.

If you get off at a non-designated bus stop during your journey, the unused portion of that section's ticket will become invalid.

For example, if you board a bus with the Takayama to Hirayu Onsen ticket (Ticket ①) to board a bus and get off at the Sakamaki Onsen bus stop, you won't be able to use the remaining "Sakamaki Onsen → Hirayu Onsen" portion, and you would need to purchase an additional bus ticket for that segment. The other segment tickets (Ticket ②,③,④) remain valid.

Here are the bus timetables covered by this pass:

■Matsumoto - Takayama
■Takayama - Hirayu Onsen - Shinhotaka

This pass is available for purchase on the day of your intended use.

Unfortunately, this pass is currently available only at the Alpico Kotsu Nagano Station Ticket Center.

No, you cannot use it for Kamikochi-bound buses.

Here are the bus timetables covered by the 4-Day Alps WIDE Free Passport. You can calculate the total bus fare yourself. Bus fares are listed on each timetable page. For some routes included in the Shoryudo Pass but not in the 4-Day Alps WIDE Free Passport, please inquire directly with Nohi Bus or Meitetsu directly.

■Kamikochi - Matsumoto
■Kamikochi - Norikura
■Shirahone Onsen - Kamikochi
■Sawando - Kamikochi
■Norikura Kogen - Matsumoto
■Shirahone Onsen - Matsumoto
■Shirahone Onsen - Norikura Kogen
■Norikura Kogen - Mt. Norikura (Tatamidaira)
■Norikura Snow Wall bus (Haruyama Bus)
■Norikura Sunrise Viewing Bus (Goraiko Bus)
■Matsumoto City Town Sneaker Bus
■Takayama - Norikura Kogen
■Matsumoto - Takayama
■Shirakawa-go - Takayama (non-reserved service only)
■Takayama - Hirayu Onsen - Kamikochi
■Takayama - Honoki-daira - Mt. Norikura (Tatamidaira)
■Takayama - Hirayu Onsen - Shinhotaka
■Takayama - Gero Onsen
■Takayama City Bus

Yes, you can.

For further details, please contact Meitetsu directly.
https://www.facebook.com/nagoyarailroad.en/

No, this pass is not available this year (2024). We have not yet decided about next year.

We do not offer round-trip tickets. Please purchase two one-way tickets for your round-trip journey.

For detailed information on purchasing tickets for this route, please refer to this link.

See Matsumoto - Kamikochi bus timetable.

If you choose "Matsumoto Station" as your destination, it includes the train ticket from Shin-Shimashima to Matsumoto.

No, you cannot.

When you board the bus from Taisho Pond bus stop, please purchase the bus ticket to Kamikochi Bus Terminal from the bus driver (430 yen).

It depends on the dates and times.

<< Crowding Levels >>
April: Sparse
During Golden Week: Very Crowded
Mid-May to June: Not Crowded
July to August: Very Crowded
During Obon Holidays: Very Crowded
September: Crowded
During Silver Week: Very Crowded
October: Crowded
Early November: Not Crowded

During peak holiday periods such as Golden Week, Obon, and long weekends, buses tend to be very crowded. Fridays, Saturdays, and Sundays are also more likely to be very crowded. You may want to check Japan's holiday calendar here.

During busy times, we usually add more buses departing from Shin-Shimashima station to accommodate all passengers, so this bus rarely gets full. Still, we cannot guarantee every seat. If you are concerned about seats filling up, we recommend arriving at the queue early.

As for the direct bus (National Park Liner), it's advisable to make a reservation in advance. Most of the time, tickets are sold out before the departure date, and we don't normally add more direct buses.

We apologize for any inconvenience. Due to the bus's design, it's not possible to ride in a wheelchair, except on some buses operating within downtown Matsumoto and Nagano. This does not include buses to Kamikochi or other mountainous areas.

Passengers using wheelchairs are asked to fold and store them in the bus trunk. We will do our best to accommodate this. However, please note that non-foldable or motorized wheelchairs cannot be accepted.

If you require assistance boarding the bus, we kindly ask that you arrange for someone to help you. Of course, we will also help you as much as we can.

Yes, these two passes cover the train and bus between Kamikochi and Matsumoto. However, these two passes do not cover the direct bus (National Park Liner).

You don't need to exit through the ticket gates. Just proceed to platform 7 and transfer to the Kamikochi Line train there.

You can purchase your train and bus ticket to Kamikochi at Shin-Shimashima Station.

You cannot use any JR Pass to take the Kamikochi Line train.

Any JR passes cannot be used for Alpico trains and buses.

For this bus route, it is not possible to purchase or reserve tickets in advance. Please purchase your bus ticket on the day of travel and then join the boarding queue. If the bus gets full, please wait for the next available bus.

Sawando - Kamikochi Bus Timetable

Parking fee: 700 yen per day (Cash or credit card)
Operating hours: Some parking available from 5:00; others operate 24 hours
Payment method: Cash

This parking is not under Alpico's management, please inquire Kamikochi Visitor Center directly for more details.

If you have a round-trip ticket, you can use it to board the bus from Taisho Pond to Kamikochi Bus Terminal without paying any additional fare.

However, if you don't have a ticket for the return trip, you will have to pay the bus fare of 430 yen to the driver when boarding the bus. Please note that only cash is accepted for payment.

For this bus route, it is not possible to purchase or reserve tickets in advance. Please purchase your bus ticket on the day of travel and then join the boarding queue. If the bus gets full, please wait for the next available bus.

This bus line is operated by Nohi Bus, please inquire Nohi Bus directly for more details.

The bus on the Hirayu Onsen to Kamikochi Line does have a luggage compartment.

This bus line is operated by Nohi Bus, please inquire Nohi Bus directly for more details.

Parking fee: 600 yen per day
Operatoin hours: 24 hours
Payment method: Cash/Credit card

This parking is not under Alpico's management. If you have any further questions, please inquire Kamikochi Visitor Center directly for more details.

This bus line is operated by Nohi Bus, please inquire Nohi Bus directly for more details.

We apologize for any inconvenience. We cannot provide the release date for the timetable. The schedule will be posted on the timetable page once it has been confirmed.

You can check for updates here.

If the winter schedule is not yet available, please be patient for its release. We kindly ask that you refrain from inquiring about the release of the winter timetable, as we cannot provide more details than what is available on the timetable page.

This bus service operates year-round, and there won't be many changes from last year's schedule. You can refer to last year's timetable for reference.

Yes, we will be operating this bus in winter season. The winter timetable will start after the end of green season timetable.ere won't be many changes from last year's schedule. You can refer to last year's timetable for reference.

■If you are boarding at Nagano Station, you can purchase tickets at the following locations:
1. Nagano Station Alpico Transport Information Center (Credit card or Cash)
2. Onboard the bus (Contactless Credit/Debit card or Cash).
3. Ticket vending machine inside JR Nagano station's ticket office (Midori-no-madoguchi)

■If you are boarding at Hakuba Happo Bus Terminal, you can purchase tickets at the following locations:
1. Ticket vending machine (Cash only)
2. Onboard the bus (Contactless Credit/Debit card or Cash)

■If you are boarding the bus at a location other than Nagano Station and Hakuba Happo Bus Terminal, please purchase your ticket onboard the bus (Contactless Credit/Debit card or Cash).

For last year's operation, there were three reserved buses daily. All other buses are non-reserved.

For the reserved buses, you can purchase tickets online through the reservation link on the timetable page.
Nagano - Hakuba Bus Timetable

For the non-reserved buses, tickets must be purchased on the day of travel only.

If you are boarding the bus at a location other than Nagano Station and Hakuba Happo Bus Terminal, please purchase your ticket onboard the bus (Contactless Credit/Debit card or Cash).

You can find the bus fare on the timetable page.

The child fare (6-11 years) is half the price of the adult fare.

Nagano - Hakuba Bus Timetable

The distance between the train station's ticket gate and the bus stop is within a 10-minute walking distance. However, depending on train delays or if you have a lot of luggage, there is a possibility that you may not make it in time. (You can purchase Nagano Hakuba Line bus tickets with cash or by contactless credit card/debit card onboard the bus.)

You can check the location of the bus stop at Nagano Station (Bus Stop No. 26) here.
Bus stop location

Yes, you can place your luggage in the luggage compartments.

There are no restrictions on the number or size of items you can check in. Please note that we do not take any responsibility for any damage to your belongings.

We apologize for any inconvenience, but we cannot provide information regarding whether the service will operate or not, as well as the release date for the timetable.

Once the operation and timetable are finalized, they will be posted on the timetable page as soon as possible.

If the winter timetable is not yet available, please be patient for its release. We kindly ask that you refrain from inquiring about the release of the timetable, as we cannot provide more details than what is available on the timetable page. Thank you for your understanding.

You can check for updates here.

We apologize for any inconvenience. We cannot provide the release date for the timetable. The new timetable will be posted on the timetable page once it has been finalized.

You can check for updates here.

If the winter schedule is not yet available, please be patient for its release. We kindly ask that you refrain from inquiring about the release of the timetable, as we cannot provide more details than what is available on the timetable page. Thank you for your understanding.

There are no restrictions on the number or size of items you can check in. But due to the limited space in the bus, we often cannot accommodate everyone's skis and snowboards. In cases where the luggage space becomes full, we may have to regretfully decline your items.

For customers concerned about this, we recommend sending your equipment in advance via a courier service, if possible. If sending in advance is not an option, you can consider reserving an additional seat at the adult fare to use as a dedicated space for your belongings.

■Important notes:
1. Even if there is extra space available in the bus's trunk room on the day of travel, we cannot provide a refund for the luggage seat fee, so please be aware of this in advance.

2. Please make sure to use dedicated covers or bags for your skis, snowboard, and snowshoes.

3. Please note that we do not take any responsibility for any damage to your belongings.

No, this bus only operates during the winter season. For exact dates, please check the timetable page.
Matsumoto - Hakuba Bus Timetable

There are two ways to get to Hakuba from Matsumoto:

1. Take a JR Shinonoi Line train from Matsumoto to Nagano and then transfer to a bus on the Nagano - Hakuba Line. The Nagano - Hakuba Line bus stops at Hakuba Iwatake Mountain Harbor and Tsugaike Kogen, making it convenient.
Nagano - Hakuba Bus Timetable

2. Travel from Matsumoto to Hakuba by taking the JR Oito Line train (with one transfer at Shinano-Omachi Station).

If you're traveling during the winter season, please check if the direct bus from Matsumoto to Hakuba is operating on your travel date.
Matsumoto - Hakuba Bus Timetable

If there is no direct bus operating on your travel date, there are two other options to get to Hakuba from Matsumoto:

1. Take a JR Shinonoi Line train from Matsumoto to Nagano and then transfer to a bus on the Nagano - Hakuba Line. The Nagano - Hakuba Line bus stops at Hakuba Iwatake Mountain Harbor and Tsugaike Kogen, making it convenient.
Nagano - Hakuba Bus Timetable

2. Travel from Matsumoto to Hakuba by taking the JR Oito Line train (with one transfer at Shinano-Omachi Station).

During green season (Apr 1 - Nov 30):
Please check the Hakuba station - Happo Bus Terminal - Iwatake Mountain Resort - Tsugaike Kogen Bus Timetable.

During winter season (Dec 1 - March):
Please check the shuttle bus timetable through HAKUBAVALLEY.

There are no restrictions on the number or size of items you can check in. But due to the limited space in the bus, we often cannot accommodate everyone's skis and snowboards. In cases where the luggage space becomes full, we may have to regretfully decline your items.

For customers concerned about this, we recommend sending your equipment in advance via a courier service, if possible. If sending in advance is not an option, you can consider reserving an additional seat at the adult fare to use as a dedicated space for your belongings.

■Important notes:
1. Even if there is extra space available in the bus's trunk room on the day of travel, we cannot provide a refund for the luggage seat fee, so please be aware of this in advance.

2. Please make sure to use dedicated covers or bags for your skis, snowboard, and snowshoes.

3. Please note that we do not take any responsibility for any damage to your belongings.

No, you cannot. Please purchase separate tickets for the Ogizawa - Shinano Omachi section and the Shinano Omachi - Nagano Station section.

Additionally, please note that the bus departs on a fixed schedule, so if you're not back in time for departure, it will not wait.

■ For customers using the route from Toyama Prefecture:
You can obtain the "Option Ticket" at the automatic ticket machines at either "Dentetsu Toyama Station" or "Tateyama Station". Please present this ticket to the bus driver when boarding the bus from Ogizawa.

■ For customers using the ticket from Nagano Station or Shinano-Omachi Station:
There are no automatic ticket machines at "Nagano Station" and "Shinano-Omachi Station". Instead, you can present the reservation details on your smartphone or a printed copy of the reservation details to the bus driver when boarding the bus.

STEP① Log in to My Page.
STEP② Click on "Confirm reservation".
STEP③ Click on "Details".
STEP④ Show "Reservation summary" and "Details of the purchase amount" to the bus driver.

■ Important notes:
1. Please make sure to refer to this link before making an inquiry. The detailed instructions with illustrations are available at the bottom of the page.

2. Please refrain from inquiring about topics other than the bus service between Nagano, Shinano Omachi, and Ogizawa.

3. The buses between Nagano, Shinano Omachi, and Ogizawa are not reservable. Please join the boarding queue. Boarding will be on a first-come, first-served basis.

4. We cannot provide information or answer any other questions regarding the Tateyama Kurobe Alpine Route Ticket. If you have further inquiries, please inquire the operating company directly. Thank you.

No, you cannot. Please follow the instraction below.

■ For customers using the route from Toyama Prefecture:
You can obtain the "Option Ticket" at the automatic ticket machines at either "Dentetsu Toyama Station" or "Tateyama Station". Please present this ticket to the bus driver when boarding the bus from Ogizawa.

■ For customers using the ticket from Nagano Station or Shinano-Omachi Station:
There are no automatic ticket machines at "Nagano Station" and "Shinano-Omachi Station". Instead, you can present the reservation details on your smartphone or a printed copy of the reservation details to the bus driver when boarding the bus.

STEP① Log in to My Page.
STEP② Click on "Confirm reservation".
STEP③ Click on "Details".
STEP④ Show "Reservation summary" and "Details of the purchase amount" to the bus driver.

■ Important notes:
1. Please make sure to refer to this link before making an inquiry. The detailed instructions with illustrations are available at the bottom of the page.

2. Please refrain from inquiring about topics other than the bus service between Nagano, Shinano Omachi, and Ogizawa.

3. The buses between Nagano, Shinano Omachi, and Ogizawa are not reservable. Please join the boarding queue. Boarding will be on a first-come, first-served basis.

4. We cannot provide information or answer any other questions regarding the Tateyama Kurobe Alpine Route Ticket. If you have further inquiries, please inquire the operating company directly. Thank you.

Both bus routes, it is not possible to purchase or reserve tickets in advance. Please purchase your bus ticket on the day of travel and then join the boarding queue.

Boarding is on a first-come, first-served basis, and purchasing a ticket does not guarantee that you will be able to board your preferred service. If you are concerned about seats filling up, we recommend arriving at the queue early.

Sorry, but we do not handle direct reservations.

Please purchase your tickets and then line up at the boarding area. Boarding will be on a first-come, first-served basis, so having purchased a ticket does not guarantee that your entire group will be able to travel together on your desired service. If you are concerned about seats filling up, we recommend arriving at the queue early.

This also applies to travel agencies, please purchase tickets like regular customers and join the boarding queue.

If you are heading to ANA Holiday Inn Resort Kuroyon Hotel from Nagano Station, take the Nagano to Shinano Omachi/Ogizawa Line bus and alight at the "Holiday Inn Resort Kuroyon" bus stop.
Nagano - Shinano Omachi/Ogizawa Bus Timetable

For travelers from ANA Holiday Inn Resort Kuroyon Hotel to Shinano Omachi Station and Ogizawa, please use the Omachi Ogizawa Line. The nearest bus stop to the hotel is the "Hinatayama Kogen" bus stop.
Shinano Omachi - Ogizawa Bus Timetable

■Important note:
Please note that the Nagano- Shinano Omachi/Ogizawa Line cannot be used for the section between Shinano Omachi and Ogizawa.

Google Map for Omachi Onsenkyo bus stop.

■For the bus ticket for Shinano Omachi - Ogizawa line
Please purchase the ticket at Shinano Omachi Station Ticket Office
Operting hours: From 10 minutes before the first bus departure until 15:15 PM, and on weekends, holidays, and during peak periods, the operating hours are extended until 17:10 PM (until November 3). However, there is a break in service from 9:05 to 10:20 AM.
Location: Outside the JR train station, right in front of the bus stop to Ogizawa.

※Tickets for Shinano Omachi - Ogizawa line only
※This ticket office is operated by Kita Alps Kanko, not Alpico Kotsu.

■For the bus ticket for Shinano Omachi/Ogizawa - Nagano line
Please purchase the ticket at Omachi Tourist Information Center
Operating hours: 8:30 AM until 17:15 PM (8:30 AM until 18:00 PM during July 20 to August)

※Tickets for Nagano - Shinano Omachi/Ogizawa line only
※This ticket office is operated by Omachi Tourist Information Center, not Alpico Kotsu.

We don't operate this bus in winter season, please inquire Omachi City Tourism Association for more information.

No, you cannot. You will need to purchase two separate bus tickets – one for the Shinano Omachi Station to Omachi Onsenkyo section and another for the Shinano Omachi Station to Ogizawa section.
Shinano Omachi - Ogizawa Bus Timetable

Please note that you cannot board the Nagano Station - Shinano Omachi/Ogizawa line for the above two sections.

No, you cannot. You will need to purchase two separate bus tickets.

①From Nagano Station to Omachi Onsenkyo, take the bus on the Nagano - Shinano Omachi/Ogizawa line.
Nagano - Shinano Omachi Bus Timetable

②From Omachi Onsenkyo to Ogizawa, take the bus on the Shinano Omachi - Ogizawa line. (You cannot board the Nagano station - Shinano Omachi/Ogizawa line for this section.)
Shinano Omachi - Ogizawa Bus Timetable

The Shinano Omachi to Ogizawa route does have a luggage compartment. There are no restrictions on the number or size of items you can check in. However, please keep your luggage to a minimum to ensure that many passengers can use the space comfortably.

■In winter: The bus only goes as far as Togakushi Chusha bus stop. Please get off there and walk up along the road. It is about a 30-minute walk (2 km) to the entrance of Cedar Avenue.

■In other seasons: The bus goes further to Togakushi Okusha bus stop. Please get off at this bus stop, which is the nearest to Cedar Avenue.

You can purchase the bus ticket at Alpico Kotsu Nagano Station Ticket Office, across the street from Nagano station Zenkoji exit. The bus stop is right in front of the ticket office.

This is a non-reserved bus. Please purchase your bus ticket on the day of travel and then join the boarding queue.

Any IC cards cannot be used for Alpico trains and buses.

You can drive to the Norikura Kogen (highlands) area, but to reach the summit, you'll need to transfer to a bus from the Norikura Kogen (highlands) area.

Norikura Kogen - Mt. Norikura (Tatamidaira) Bus Timetable

There are parking facilities at the Norikura Kogen Tourist Center and the Sanbondaki bus stop. For transferring to the bus bound for Mount Norikura (Tatami) at the summit area, it's more convenient to park at the Norikura Kogen Tourist Center.
Google Map

From the Nagano Prefecture side, you can only access Mt. Norikura (Tatamidaira) after July 1. Before that, you can go as far as Norikura Snow Walls near Mt. Norikura (Tatamidaira) by the Norikura Snow Wall Viewing bus (Harruyama Bus).

On the Gifu Prefecture side, you can travel to Mount Norikura (Tatamidaira) from around mid-May. This route is operated by Nohi Bus, not by Alpico. For detailed information, please contact Nohi Bus directly.

You can buy tickets at the ticket counter located at the Norikura Kogen Tourist Center.

Operating hours: From the start of the Norikura Snow Walls Viewing bus to late October, 6:00 AM to 3:00 PM. Operating hours may vary by season and day of the week. If the ticket counter is closed, you can purchase tickets on the bus (cash only).

■From April 17 to November 15, you'll need to make a transfer at Sawando Bus Terminal. When purchasing your ticket, please let the staff know your destination and transfer point.

■From November 16 to April 16, you'll need to transfer at Oyakodaki bus stop. When purchasing your ticket, please inform the staff of your destination and transfer point.

This bus operates until October 31 every year.

Yes, there are.

■At Norikura Kogen inside the restaurant building:
Operating Hours: 8:30 AM to 4:30 PM
Fee: Not specified
*For oversized items that don't fit, you can store them at the nearby shop.

■At Mt. Norikura (Tatamidaira) inside bus terminal building:
Operating Hours: During bus terminal hours
Fee: 300 yen per use
*For oversized items that don't fit, you can store them within the bus terminal.

Pease note that these two coin lockers are not managed by Alpico, so we cannot provide any further information than the above.

You can take a bus from Takayama and transfer to another bus at Honoki-daira. This bus is not operated by Alpico Bus, please inquire directly with Nohi Bus for more details.

Regardless of whether the route operates on a reservation or non-reservation basis, we do not handle direct reservations.

Please purchase your tickets and then line up at the boarding area. Boarding will be on a first-come, first-served basis, so having purchased a ticket does not guarantee that your entire group will be able to travel together on your desired service.

Regardless of whether the route operates on a reservation or non-reservation basis, we do not accept direct reservations from travel agencies.

Please purchase tickets like regular customers and join the boarding queue.

Please also note that boarding is on a first-come, first-served basis, and purchasing a ticket does not guarantee that your group will be able to board your preferred service.

Yes, this bus operates daily, year-round.

This bus operates every day, yearly. We don't have a plan to reschedule the bus timetable at the moment, and maybe use the same timetable for the next year.

From Matsumoto, please take the Matsumoto - Takayama bus and get off at Hirayu Onsen. Then, transfer to a bus bound for Shin-Hotaka.

Both buses are non-reserved service, please purchase your bus ticket on the day of travel and then join the boarding queue.

The operation dates are clearly listed on the bus timetable page. Please be sure to check it again.

We will start accepting reservations from mid-February.

Yes. Please contact our hotels directly.

For inquiries regarding Hotel Buena Vista, please contact bv-info@alpico.co.jp.
For inquiries regarding Hotel Shoho, please contact shoho-yoyaku@alpico.co.jp.
For inquiries regarding Kamikochi Lemeiesta Hotel, please contact lemeiesta@alpico.co.jp.
For inquiries regarding ALPICO Plaza Hotel, please contact aph-info@alpico.co.jp.
For inquiries regarding Sosen no Yado SUHAKU, please contact suhaku@alpico.co.jp.
For inquiries regarding Ace Inn Matsumoto, please contact ace-inn@alpico.co.jp.

Yes. Please contact our hotels directly.

For inquiries regarding Hotel Buena Vista, please contact bv-info@alpico.co.jp.
For inquiries regarding Hotel Shoho, please contact shoho-yoyaku@alpico.co.jp.
For inquiries regarding Kamikochi Lemeiesta Hotel, please contact lemeiesta@alpico.co.jp.
For inquiries regarding ALPICO Plaza Hotel, please contact aph-info@alpico.co.jp.
For inquiries regarding Sosen no Yado SUHAKU, please contact suhaku@alpico.co.jp.
For inquiries regarding Ace Inn Matsumoto, please contact ace-inn@alpico.co.jp.

Please contact our hotels directly.

For inquiries regarding Hotel Buena Vista, please contact bv-info@alpico.co.jp.
For inquiries regarding Hotel Shoho, please contact shoho-yoyaku@alpico.co.jp.
For inquiries regarding Kamikochi Lemeiesta Hotel, please contact lemeiesta@alpico.co.jp.
For inquiries regarding ALPICO Plaza Hotel, please contact aph-info@alpico.co.jp.
For inquiries regarding Sosen no Yado SUHAKU, please contact suhaku@alpico.co.jp.
For inquiries regarding Ace Inn Matsumoto, please contact ace-inn@alpico.co.jp.