Before you submit an inquiry, please take a moment to check the detailed information on the timetable pages and frequently asked questions (FAQs). Quick answers, and saved time. 95% of inquiries already have answers on the website.

Please be advised that questions that are determined to be covered by the FAQs will not be responded, as we prioritizes unique and specific questions.

Please note that it may take more than one week to receive a response, excluding weekends and holidays. Thank you for your understanding.

For the following issues, please contact the reservation website directly, as ALPICO does not manage the reservation system:

• Booking Confirmation
• Re-downloading E-ticket
• Changing/Canceling a Reservation
• Credit cards being denied
• System error
  
  Contact Details:
  • Highwaybus.com: info@highway.com
  • Japanbusonline.com: Use the contact form on their website

The sale of the following bus passes is currently suspended, and there are no plans to resume sales at this time. Other passes remain available as usual:

• 4-Day Alps WIDE Free Passport
• 2-Day Free Passport
• Alps Crossing Ticket
• Zenkoji & Togakushi 1-Day Ticket

For luggage allowance questions:
Please read the “Luggage Allowance” section in “Important Information” on each timetable page.